Refund policy

If you wish to return your purchase, we will issue a store credit or exchange within 14 days of purchase on full-priced merchandise, in select categories.  Items must be returned in new, unused, undamaged condition with original packaging and tags in place and with a copy of your original receipt. We reserve the right to refuse returns that do not match these conditions.  

Items exempt from returns include merchandise that is discounted; items marked as final sale; items that are consumable, including pantry & apothecary; clean beauty items such as skin care, hair care and fragrance; personal items such as eyewear and jewelry; and intimate items such as undergarments and intimacy items. All of our vintage items are final sale.

To start a return, you can contact us at hello@palomalifestyleco.com. Returns can be hand-delivered to Paloma or sent to 208 N. Centre Street, Cumberland, Maryland 21502.